ATM ate the card What should I do
Posted on Sep 21, 2000 08:15:27 AM
What if the ATM swallows your card?
Such a situation may arise due to incorrect entry of a PIN code, failure of the ATM and other reasons.
Your actions:
Find the ATM phone bank branch, which is responsible for its customer support and call back;
If this is impossible, for example, ATM is located on the street, and at night are difficult to see the numbers, it is necessary to call in koltsentr customer support;
If you call koltsentr, there are two possibilities: either you ask them to block the card, and then contact your bank branch, or find out the phone number the branch and immediately see themselves there.
Next, your “jammed” card deals the bank itself. A tool that you would like to remove the card, you can get in a bank – for that you need to know the card number and carry an identity document.
If the card is “eaten” in the working day, the ATM is located at the bank branch, it can quickly get back.
But what if this happened in a remote location (in the middle of the road at the gas station) or abroad (and take-off after a few hours), or a Saturday night (and the money is needed urgently)?
After a few days your card will appear in your bank and there you can take it. And do anything about it can not, therefore, must have at least 2 cards.
But the phone koltsentra, and number of your card, you need to keep close at hand, it is best to write it in notepad, which carry with them.
And another tip: do not hurry to depart. There were times when the ATM return the card, which swallowed 15-20 minutes.
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